Here’s an email I got from a Customer tonight, it’s the 4th this week.
“Hi
I received my Led Lenser P14 this morning. Thanks for the prompt service.
There is, however, a problem: I’ve mistakenly been sent the 3.97 watt model with a max lumens of 180, not the newer model has 4.36 max wattage and a max lumens of 212, which is the one which you advertise on your website and the one which I believed I was going to have sent. I already own the 180 lumens model version, and decided to upgrade, giving the old one to a friend.
Perhaps this incorrect model has accidentally been sent to me? Please advise.
Sincerely,
R T”
—-
Hi R,
Every led lenser I sell is the very latest model supplied direct from the manufacturer.
My stock is replenished every week.
This is the newest torch, its the packaging that is wrong.
If you visit the website you’ll see what I mean
http://www.zweibrueder.com/ENG/produkte/html_highperformance/html_Pserie/p14.php?id=p14
http://www.ledlenser.co.uk/Product_D_HP-Pro_P14.asp
The Lumens on the Boxes are rated at 200lm yet on the older Test it packaging its is 180lm
on the websites above its 180 or 172 and others (this one http://www.ledlenserusa.com/product_info.php?modelNum=8414) say 212 (which is what its supposed to be now once everyone else has caught up with their printing/website/advertising)
When the old packaging is used up, they will reprint again with a higher number.
If you have given your old torch to your friend, please compare and see for yourself.
Unless you have a way to measure lumens yourself (most people talk about them, very few know what they are or how they are measured) you know what I mean ;o)
If not 100% happy please return and I’ll send you another with higher rated lumens written on the box. Take my word for it, there’s no difference..
Sounds mad I know, tell me about it.
If your not happy, I am happy to refund you. Just don’t be fooled by what you read and just go with what you can see with your own eyes.
Or contact Led Lenser and Tell them the Serial number on your torch and they will tell you. Each number is unique.
Best wishes
Doc
The other emails are similar, but here they are:
—-
“Hi Doc,
I am in receipt of the P14 Torch you sent it arrived today.
I noticed on your web site that you say the latest model is now 212 lumens and that when you buy from me you get the latest model the one you have sent to me is 180 lumens and I wondered if that was correct or not I know that according to the web the 180 had been upgraded to 200 and 212.
Can you confirm this for me please.
Regards
K S”
———-
and another:
Hi Chris.
I ordret 2 led lenser lamps at you company and I have recieved them, but the P14 is not the same as on your website. I got a P14 with 200 Lumens and not 212. On yor webside stans (LED: 1 x CREE Length: 205mm Weight: 383.5g Luminous flux: 212 Lumens Batteries: 4 x AA Energy Tank: 16,8Wh Burn time: 150 Hours Swich: Dynamic switch )
So what can we do about that..?
D H
Hi D,
you have recieved the very latest P14 that is the 212 lumens as advertised, unfortunatly, according to Led Lenser, the boxes which are produced in volume are still being used.
You can of course return the box to me and as soon as I have one that says 212 lumens, I will send it.
Or indeed return the torch for a full refund.
You can call me during office hours on
0800 6524054
Best wishes
Doc
———
and finally
“Doc,
I recently ordered an LED Lenser P7 which arrived yesterday. Thanks for the fantastically fast and friendly service!
I am very impressed with the torch all in all. Wonderfully engineered – which appeals to me, being an engineer, and impressive light output.
Being slightly obsessive, I noticed the torch has a different form to that shown on the LED Lenser website (shown). The rim around the lens appears to be much thicker on mine and consequently the lens itself is of a smaller total diameter. Also, I noticed on the blister pack the lumens are stated as 170, whereas the website claims 200. Is the torch I received an older generation of the P7?
One further question before I stop bothering you, is the P7 waterproof (dunkable) in either its on or off state?
Cheers,
D N”
——-
Hi D,
It’s been asked before
http://glowgadgets.tv/?p=270
It’s “weather resistant”
If you dunk it, you’ll probably need to dry it out before use.
Images online are deceiving.
Even the ones I have online are not of the very newest model (that you have)
Don’t be worried that someone out there has a bigger or brighter one than you, you’ll never sleep at night!
Best wishes
Doc
——
Final Words to Rasmus:
“I have used my P14 ALOT since i got it from you and i havent changed the batteries yet .. simply amazing man !!
Take care old english fella
Ras”